Effective Date: September 25, 2025

1. Scope of Policy

This RMA and Warranty Policy applies to all hardware purchased directly from TelemetryOS ("the Company"). By purchasing TelemetryOS products and initiating a Return Merchandise Authorization (RMA) or Warranty request, you acknowledge and agree to the terms outlined in this policy.

2. Warranty Coverage

Warranty Period

All TelemetryOS devices include a standard one-year limited factory warranty from the date of purchase. Some active and paid plans offer extended, ongoing hardware warranty coverage while the plan remains active. Please refer to your billing plan details for specific coverage information.

Coverage

This warranty covers replacements only for hardware found to be defective under normal use conditions. This warranty does not cover damage resulting from misuse, unauthorized modifications or repairs, accidents, or external factors such as power surges or environmental conditions.

Exclusions

This policy does not cover returns based on customer preference, such as a change of mind or dislike of the product.

3. Initiating an RMA

Return Merchandise Authorization (RMA) initiation follows a documented workflow:

Customer Support Contact

TelemetryOS Support is accessible through the Support icon (lower right screen section). Support teams manage RMA request intake and provide necessary documentation.

Warranty Form Requirements

Customer Support provides warranty forms for completion during the RMA initiation process.

Proof of Purchase

RMA processing requires completed warranty forms accompanied by proof of purchase documentation, submitted to addresses provided by Customer Support.

Proof of purchase represents a mandatory requirement for all RMA requests. Absence of proof of purchase may result in RMA denial, though TelemetryOS reserves discretion to offer limited support depending on circumstances.

4. Shipping and Costs

Return Shipping Costs

TelemetryOS will provide a prepaid shipping label (Delivered Duty Paid) for returning the defective product, provided the customer follows the shipping instructions provided by TelemetryOS.

TelemetryOS is not responsible for any loss or damage to the product during shipping. Customers are responsible for securely packaging the product to prevent damage during transit.

Prepaid Labels

TelemetryOS will provide prepaid shipping labels or return instructions as necessary.

Customer Responsibility

If the product is found to be in working condition or is repaired, the customer will be responsible for return shipping costs.

5. Inspection and Diagnostics

Process

Upon receipt of the returned hardware, our lab will perform a thorough inspection and diagnostics to determine the issue.

Resolution

Defective Products: If the hardware is found to be defective under the warranty terms, a replacement unit will be issued. TelemetryOS's liability is strictly limited to the replacement of the defective product. No other warranties or guarantees are provided, and TelemetryOS is not liable for any indirect, incidental, or consequential damages arising from the defect. Working or Repaired Products: If the hardware is found to be in working condition or is repaired, it will be returned to the customer. The customer will be responsible for the shipping costs associated with this return.

6. Turnaround Time

Processing Time

TelemetryOS aims to process all RMAs, including inspection, diagnostics, and shipping, within 10 business days from the receipt of the product. However, processing times are estimates and not guaranteed. Actual processing times may vary depending on the specific circumstances.

7. Communication

Customer Interaction

All communication regarding the RMA process will be managed by our Customer Support team. TelemetryOS will make reasonable efforts to respond to all customer inquiries or complaints based on a reasonable timeframe.

Status Updates

Customers are encouraged to contact Customer Support for updates on their RMA status. No automated status updates will be provided.

8. Finality of Decisions

Policy on Disputes

All decisions made by TelemetryOS regarding diagnostics and warranty claims are final and binding. This clause does not affect any statutory rights that customers may have under applicable consumer protection laws.

9. Contact Information

RMA and Warranty Policy inquiries route through the Support menu (lower left screen section).