Billing & Pricing

TelemetryOS uses an annual, device‑based model designed for predictability. Hardware is purchased once, and software is licensed annually with additional platform plan options that match organizational needs.

Pricing Model Overview

Hardware purchase: Purpose‑built devices for reliable, 24/7 operation.
Annual device licenses: Enable cloud management, updates, and monitoring after the first year of hardware ownership.
Platform plans: Standard, Premium, and Enterprise add capabilities on top of device management.
Transparent alignment: Costs scale with the number of active screens and the depth of platform features your team needs.

Picking the Right Plan

Choose based on priorities rather than feature checklists:

Priority	What to consider	Typical plan
Getting started	Core CMS, playlists, built‑in apps	Standard
Integrations	API access, webhooks, CI/CD, AI features	Premium
Governance & scale	SSO, audit logs, advanced controls, dedicated guidance	Enterprise

For current pricing and inclusions, see: Subscription Plans.

How Devices are Billed

Annual license: Each device is billed at $60 USD per year after its first year of service. The first year is included with the hardware purchase.
Prorated alignment: When you add new devices mid-term, their license fees are prorated to align with your account’s anniversary billing date. This ensures you receive a single, consolidated bill for all devices each year.
Inventory management: Remove unused devices from your inventory to keep your billable device count accurate. Rule of thumb: If a device is deployed and receiving content, plan for it to be licensed and billed annually after its first year.

Annual Cycle and Alignment

Account anniversary: All device licenses renew on your account’s annual anniversary.
Proration: Mid‑cycle additions typically prorate to align with that renewal date.
Planning: Review device counts and plan tier before renewal to avoid surprises.

Payment

Self‑serve: Card payments via our billing provider for Standard and Premium tiers; fast upgrades and simple management.
Enterprise: Custom invoicing (e.g., ACH/wire), security reviews, and procurement processes handled with your account team.
Currency: Pricing is generally denominated in USD; regional considerations will apply for outside the USA.

Policies

Annual terms: Subscriptions renew annually unless changed before the renewal date.
Non‑refundable once invoiced: Credits typically apply to future cycles rather than refunds.
Notifications: Renewal reminders are sent in advance so teams can review counts and plan needs.