Billing & Pricing

TelemetryOS uses an annual, device-license model designed for predictability. Hardware is purchased once, and software coverage is managed through account-level device entitlements with additional platform plan options that match organizational needs.

Pricing Model Overview

• Hardware purchase: Purpose-built Node devices for reliable, 24/7 operation.
• Device licenses: Each active Node device consumes one license entitlement.
• Included Node coverage: Genuine Node Mini, Node Pro, and future Node-family hardware receive one included year from the original in-service date.
• Annual license fees: After included coverage, Node devices renew at $99/year.
• Account plans: Standard, Premium, and Enterprise add capabilities on top of device management.
• Transparent alignment: Costs scale with the number of active screens and the depth of platform features the team needs.

Picking the Right Plan

Choose based on priorities rather than feature checklists:

For current pricing and inclusions, see: Subscription Plans.

How Device Licenses are Billed

• Node classification: Billing classifies genuine Node-family hardware using both a supported Node serial and the expected Node model.
• Included Node year: Genuine Node-family devices receive included coverage for one year from the original in-service date. Re-pairing the same serial does not reset that date.
• Paid coverage: Node devices require paid license coverage after their included year unless the account already has unused entitlement capacity.
• Invoice-gated release: If a device needs paid coverage, Billing-Service creates an invoice and the device enters a pending-payment license state until the invoice is paid.
• Inventory management: Remove unused devices from the inventory to keep license usage accurate. Rule of thumb: If a device is deployed and receiving content, plan for it to consume an active device license.

Annual Cycle and Alignment

• Account anniversary: Annual device-license renewals align to the account's billing anniversary.
• Renewal notice: Annual renewal invoices are generated ahead of the anniversary so teams can review counts and payment.
• Alignment credits: Mid-year paid licenses and remaining included Node coverage are credited on the renewal invoice for any overlap with the upcoming account year.
• License states: Devices can be licensed, pending payment, expired, or covered through an included Node date.
• Planning: Review device counts and plan tier before renewal to avoid surprises.

Payment

• Self‑serve: Card payments via our billing provider for Standard and Premium tiers; fast upgrades and simple management.
• Enterprise: Custom invoicing (e.g., ACH/wire), security reviews, and procurement processes handled with the account team.
• Currency: Pricing is generally denominated in USD; regional considerations will apply for outside the USA.

Policies

• Annual terms: Subscriptions renew annually unless changed before the renewal date.
• Non‑refundable once invoiced: Credits typically apply to future cycles rather than refunds.
• Notifications: Renewal reminders are sent in advance so teams can review counts and plan needs.